Refund and Withdrawal Policy

DRAFT. Prepared 2026-08-08 without external legal review. To compensate, every clause is deliberately drafted on the most consumer-protective setting available. Administrative actions required before this policy goes live are tracked in 00-OWNER-CHECKLIST.md.

Nocturnal Studios Founder Programme Effective date: 2026-08-12

Seller: Caglar (Charly) Tekin, sole proprietor, Altmannstrasse 16, 9012 St. Gallen, Switzerland, trading as Nocturnal Studios ("we", "us", "Nocturnal Studios"). Contact for all matters under this policy: support@cyvril.com This policy forms part of, and must be read together with, the Terms of Service at https://nocturnalstudios.app/legal.

1. Scope and purpose

1.1 This policy explains when money paid for the Nocturnal Studios Founder Programme (the "Programme") is refundable, what statutory cancellation rights apply depending on where you live, and what happens to a payment plan or a credits subscription if you cancel.

1.2 The Programme is a private, invite-only membership that gives access to: the Nocturnal Studios community, tutorials on AI music and music-video creation and on YouTube channel development toward monetization, pre-public access to our web software, an AI coaching assistant, and live sessions.

1.3 In this policy, "Member" means the individual who purchased a Founder Seat, "Founder Seat" means the one-time membership fee for the Programme, "Credits Plan" means a recurring monthly subscription that provides generation credits, and "Payment Plan" means an instalment arrangement for a Founder Seat governed by the Payment Plan Addendum.

1.4 The Programme is offered under Swiss law. Where you are a consumer, the mandatory consumer protection law of your country of residence continues to apply and is not affected by this policy or by our choice of law. Nothing in this policy limits rights you have that cannot be limited by contract.

1.5 The Programme is not offered to, and is not addressed to, residents of Germany.

2. General rule: 14 days to change your mind, refunded in full

2.1 The promise. Every Member may cancel the purchase of a Founder Seat within 14 days and receive a full refund of everything paid. No reason is required, no questions are asked, and nothing is deducted. This applies wherever in the world you live and however the sale was concluded, including a sale concluded on a telephone call or a video call.

2.2 Using the Programme does not cost you the refund. You keep the full refund even if you logged in, watched every tutorial, attended live sessions, used the coaching assistant and ran generations in the software during those 14 days. We do not charge for what you used, we do not calculate a proportionate amount, and we do not reduce the refund for any reason.

2.3 When the 14 days run. The period begins on the day the contract is concluded, which is the day your payment is accepted and your purchase is confirmed by email. To meet the deadline it is enough that you send us your cancellation before the period expires.

2.4 After 14 days. Once the 14-day period has expired, Founder Seat fees are final and non-refundable, except as set out in Sections 6 and 9 below. This includes fees paid for a period during which you did not use the Programme.

2.5 Statutory rights come on top. The statutory rights described in Sections 3 and 4 apply in addition to Section 2.1 and are not reduced by it. Where a statutory right gives you more than this policy does, the statutory right prevails.

3. Consumers in the European Union, the EEA and the United Kingdom: 14-day right of withdrawal

3.1 Who this applies to. You are covered by this Section 3 if you are a consumer (a natural person acting wholly or mainly outside your trade, business, craft or profession) and you are resident in an EU or EEA Member State or in the United Kingdom.

3.2 The right. You may withdraw from your purchase of the Founder Seat within 14 days, without giving any reason and without penalty. The 14-day period begins on the day the contract is concluded, which is the day your payment is accepted and your purchase is confirmed by email.

3.3 We honour this in full. If you withdraw within the 14-day period, you get all of your money back, exactly as under Section 2.1. We do not require a reason, an explanation, or evidence of any kind, and we deduct nothing.

3.4 Access starts immediately, and we ask you to waive nothing. Your access to the community, the tutorials, the live sessions, the coaching, the AI coaching assistant and the pre-public software begins as soon as your purchase is confirmed. We do not ask you to give up, waive or shorten your withdrawal right in exchange for that immediate access, and we do not treat any part of the Programme as excluded from it. This is true of every component, including any downloadable material.

3.5 How to exercise the right. To withdraw, tell us clearly before the 14 days expire. Any clear statement is enough. In practice:

(a) send an email to support@cyvril.com with the subject line "Withdrawal", stating your name, the email address used at purchase, and that you withdraw from the contract; or

(b) complete and return the model withdrawal form set out in the Annex to this policy. Use of the form is optional; it is offered for convenience only.

To meet the deadline it is enough that you send your communication before the 14-day period expires. We will acknowledge receipt in writing without undue delay.

3.6 You may use the Programme during the 14 days. Access is not withheld during the withdrawal period, and using the Programme does not by itself cause you to lose the right to withdraw.

3.7 Refund timing and method. We will refund all payments received from you without undue delay, and in any event within 14 days of the day we are informed of your withdrawal. We refund using the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fee as a result of the refund.

3.8 No charge for what you used, and what you agree to at checkout. At checkout you expressly request that provision of the Programme begin at once, so that your access is not held back during the withdrawal period. We do not charge a proportionate amount, or any other amount, for what was supplied to you before you withdrew. The consent you give at checkout reads, in full:

"I agree to the Membership Agreement, the Refund and Withdrawal Policy and the Privacy Policy, and I request immediate access to the Programme. I understand I can cancel within 14 days for a full refund."

That wording is shown next to an unticked box which you tick yourself, and the same wording is repeated in your order confirmation email.

3.9 Access ends on withdrawal. When you withdraw, your access to the community, the software, the live sessions and all Programme materials ends, and any licence granted to you under the Terms of Service terminates.

4. Consumers resident in Switzerland

4.1 Swiss law does not give consumers a general right of withdrawal for contracts concluded online or at a distance. We give you one anyway: the 14-day full refund in Section 2.1 applies to Swiss consumers on exactly the same terms as to everyone else, with no deduction for use.

4.2 A separate Swiss right of revocation exists under Articles 40a to 40f of the Swiss Code of Obligations for certain sales, including sales concluded by telephone or by comparable simultaneous verbal communication, where the other statutory conditions are met (among them that the goods or services are for the consumer's personal or family use and that the consideration exceeds CHF 100). Where that right applies to your purchase, you may revoke your acceptance in writing within the statutory period, and we will refund all amounts paid.

4.3 We do not make you prove which right you hold. If your purchase was concluded on a telephone call or a video call, you do not need to establish that the statutory conditions in Section 4.2 are met, and you do not need to identify a legal basis at all. Tell us within 14 days that you are cancelling and we refund everything you paid, under Section 2.1, as a matter of policy.

4.4 Where Section 4.2 applies, we will also state the statutory revocation right and its deadline to you in writing at or before the point of purchase, in addition to the notice of the 14-day refund in Section 2.1.

5. Members outside the EU, EEA, UK and Switzerland

5.1 If you are resident elsewhere, the 14-day full refund in Section 2.1 applies to you on exactly the same terms. Your country may give you no statutory withdrawal right at all; that makes no difference to what we pay back, which is everything, with nothing deducted for use.

5.2 After the 14-day period, the general rule in Section 2.4 applies, subject to Section 6 (the Founder Results Continuation Guarantee) and Section 9 (discretionary refunds).

5.3 If the mandatory consumer law of your country of residence gives you a cancellation or refund right that is wider than this policy, that right applies and prevails.

6. Founder Results Continuation Guarantee (a service commitment, not a cash refund)

6.1 What it is. If you do the work and you are not seeing results, we keep coaching you at no additional cost until you do, or for the maximum period stated in Section 6.4, whichever comes first. This guarantee provides continued service. It does not provide a refund and it is not a money-back guarantee.

6.2 This guarantee is not a promise of income or of any specific outcome. Read it together with the Earnings Disclaimer at https://nocturnalstudios.app/legal. Nothing in this Section 6 is a representation that you will earn money, gain subscribers, be accepted into the YouTube Partner Programme, or achieve any other result.

6.3 Conditions. The guarantee is available to you if, within 90 days of your purchase, you have completed all of the following and can evidence them from your Programme account activity:

(a) Onboarding checklist: completed every item on the Founder onboarding checklist as it stands on your start date, including your profile, your channel and project setup, and your stated goal;

(b) First project: completed and submitted at least one full project through the Programme workflow, from track to finished music video, and published it on your channel;

(c) One coaching cycle: attended or watched at least four live sessions or their recordings, submitted your work for feedback at least twice, and applied the feedback given (a resubmission showing the change is sufficient evidence).

6.4 How to claim. Email support@cyvril.com with the subject line "Guarantee" at any time between day 90 and day 120 after your purchase, stating what you completed and what result you expected. We will confirm your eligibility from your account records within 10 working days. Where eligible, coaching continues at no extra cost for a further 90 days.

6.5 What "continues" means. Continued coaching means continued access to the live sessions, to feedback on submitted work, and to the AI coaching assistant on the same terms as your original Founder Seat. It does not create an entitlement to a specific number of one-to-one hours unless separately agreed in writing.

6.6 What it does not cover. The guarantee does not apply where the conditions in Section 6.3 are not met, where your access was suspended or terminated for cause under the Community Guidelines, or where the result you expected depends on a third-party platform decision outside our control (for example a YouTube monetization, copyright or eligibility decision).

6.7 How we read "results", and how we read the conditions. "Results" means the goal you recorded for yourself at onboarding, whatever it was. We do not require that goal to be financial, and neither this guarantee nor the words "not seeing results" are a statement, express or implied, that Members earn money or reach any particular outcome (see the Earnings Disclaimer at https://nocturnalstudios.app/legal). Where your records are incomplete or a condition in Section 6.3 is arguably met, we resolve the doubt in your favour. If we decline a claim we tell you in writing which condition we considered unmet and what evidence we looked at, and you may ask us to look again.

7. Payment Plans (instalments)

7.1 Cancellation within 14 days. If you cancel within the 14-day period under Section 2.1, or withdraw under Section 3, your Payment Plan is cancelled, no further instalments are collected, and every amount already paid is refunded in full in accordance with Section 3.7. Nothing is deducted and nothing remains owed.

7.2 After the withdrawal period. After the withdrawal period expires, the full Founder Seat price remains owed. Cancelling a Payment Plan does not reduce the price. Remaining instalments continue to be collected on the agreed schedule under the Payment Plan Addendum.

7.3 Missed payments. Consequences of a missed or failed instalment, including any suspension of access and any day count before suspension, are set out in the Payment Plan Addendum and are not modified by this policy.

7.4 Separate credit agreement. If your instalment arrangement is financed by a third-party credit or buy-now-pay-later provider, that provider's terms govern the credit agreement, and you may have a separate statutory right of withdrawal from the credit agreement in addition to your right under Section 3.

7.5 Where the instalment arrangement is itself regulated credit. If an instalment arrangement we provide qualifies as regulated consumer credit in your country, you have whatever statutory withdrawal right and pre-contractual information that regime gives you, in addition to Section 2.1 and Section 3. We will not rely on Section 7.2 against a consumer who exercises such a right, and we do not charge interest, fees or any surcharge for paying by instalments.

8. Credits Plans (monthly subscriptions)

8.1 Credits Plans are billed monthly in advance and renew automatically until cancelled.

8.2 You may cancel at any time. Cancellation takes effect at the end of the current billing cycle. You keep access, and your credits remain usable, until that cycle ends.

8.3 We do not refund partial months. No refund is given for a billing period during which you did not use the Programme or did not spend your credits.

8.4 Unused credits expire in accordance with the Credits Policy at https://nocturnalstudios.app/legal. Expiry of credits does not create a refund entitlement.

8.5 The 14-day full refund in Section 2.1 applies to your first purchase of a Credits Plan and, as set out in Section 8.6(d), to every payment after it. Where it applies it prevails over Sections 8.2, 8.3 and 8.4.

8.6 Subscription safeguards we apply to every Member now. Wherever you live, and whether or not your country yet requires it:

(a) before you subscribe we tell you the amount, the billing frequency, the renewal date and how to cancel;

(b) we email you a reminder before each renewal is charged, in time for you to cancel first;

(c) you can cancel online, yourself, in the same account where you subscribed, at any time, without writing to support, without a phone call and without a retention conversation; and

(d) you may cancel any Credits Plan payment, including a renewal, within 14 days of that charge and receive it back in full, whether or not you have already spent the credits it granted. We do not deduct for credits used.

9. Discretionary refunds

9.1 Beyond the rights described above, we may issue a refund at our discretion where we consider it fair to do so, for example where access was materially unavailable, where a purchase was clearly made in error, or where a Member's circumstances warrant it.

9.2 A discretionary refund in one case does not create a right to a refund in any other case and does not modify this policy.

9.3 Discretionary refunds are made to the original payment method and end access as described in Section 3.9.

10. Removal for cause

10.1 If your access is terminated because you breached the Terms of Service or the Community Guidelines, no refund is due beyond any statutory right you have that cannot be excluded.

10.2 Termination for cause is governed by the enforcement ladder in the Community Guidelines at https://nocturnalstudios.app/legal.

11. Chargebacks and payment disputes

11.1 Contact us first. If you believe a charge is wrong, or you are unhappy with the Programme, email support@cyvril.com before contacting your bank or card issuer. We respond to every refund enquiry, and most issues are resolved faster this way than through a dispute.

11.2 Disputes on delivered access. Where a chargeback is raised on a purchase for which access was delivered, we may respond to the dispute with our records, including the timestamped acceptance of the Terms of Service at checkout, the purchase confirmation email, and access and usage logs (first login, content views, session attendance, software activity). We keep and use those records for this purpose on the basis of our legitimate interest in establishing and defending legal claims, as described in the Privacy Policy at https://nocturnalstudios.app/legal. We do not defend a dispute raised within the 14-day period: we refund it instead.

11.3 Effect on access. Where a chargeback is raised, we may suspend access to the Programme pending resolution of the dispute. If we do, we tell you in writing on the day we do it and why, and we restore your access immediately if the dispute is withdrawn or resolved in your favour.

11.4 Statutory rights unaffected. Nothing in this Section 11 restricts your right to raise a dispute with your payment provider, or your rights under Section 2, Section 3 or Section 4. Contacting us first is a request, not a condition, and we never treat it as a reason to refuse a refund.

12. How to contact us

All refund requests, withdrawal notices, revocation notices and guarantee claims: Email: support@cyvril.com Post: Caglar (Charly) Tekin, Altmannstrasse 16, 9012 St. Gallen, Switzerland

We acknowledge every request in writing and aim to respond substantively within 5 working days.

13. Changes to this policy

13.1 We may update this policy. The version in force at the time of your purchase governs that purchase.

13.2 Material changes affecting existing Members will be notified by email at least 30 days before they take effect.

Annex: Model withdrawal form (optional)

Complete and return this form only if you wish to withdraw from the contract. Using it is optional: an email saying you are cancelling is enough, and we never refuse a cancellation for the form it arrived in. This form and the withdrawal instructions in Section 3.5 are also shown to you at checkout, before you pay, and are repeated in your order confirmation email.

To: Caglar (Charly) Tekin, trading as Nocturnal Studios, Altmannstrasse 16, 9012 St. Gallen, Switzerland, support@cyvril.com

I hereby give notice that I withdraw from my contract for the sale of the following service: Nocturnal Studios Founder Programme.

Ordered on: ______________ Name of consumer: ______________ Address of consumer: ______________ Email address used at purchase: ______________ Signature (only if this form is notified on paper): ______________ Date: ______________